Job Description

Healthcare Security Manager-East King CO, Washington-Bellevue-Bellingham

Pay Rate: $80,000 per year

Blackstone Consulting, Inc. (BCI) is a minority-owned, 6,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal opportunity employer committed to a diverse workforce.

Regional Security Manager

JOB SUMMARY: The SCAL/Hawaii Regional Operations Manager, under the direction of the Director of Operations, SCAL/Hawaii, provides support and leadership for Hawaii and Southern California BCI/AUS healthcare security market locations (14 service areas & $100M+ revenue). This role is responsible for the delivery of quality services, continuity of operations in the absence of local leadership, the administration of physical security operations functions, including client satisfaction drivers and financial performance, customer service, problem resolution, service enhancement and expansion, people management, process improvement & operational effectiveness, In partnership with Human Resources & Learning and Development, responsible for the coaching, development, training of security account managers and supervisors.

Principle Responsibilities:

• Provides operational support to Security Account Managers and support staff in the Washington Markets, to both Blackstone-Consulting and Allied Universal
• Ensures performance of key physical security functions within market locations
• Oversees daily operations at assigned sites through regular meetings, site visits, touchpoints, and customer meetings
• Analyses and reports on client satisfaction, operational and financial metrics/targets to ensure goals are achieved with an eye for process improvement to drive quality and bottom line performance for BCI & our customers
• Prepares reports as required by the Regional Vice President, customer, and BCI leadership
• Establishes goals and manages performance of direct reports, and others through coaching, development, and adherence to BCI's performance management processes
• In partnership with HR, supports timely resolution of union grievances, leaves, and workers comp related issues
• Participates in client and BCI working groups as requested for local, regional, and national improvement efforts
• Enforces all BCI and client policies and standard operating procedures (SOP) at market sites based on existing circumstances
• Manages communications within markets - ensuring information is communicated in a clear, concise, and comprehensive manner to the right people at the right time
• Regularly drives process improvement activities to drive operational efficiencies and financial performance
• Creates strong relationships with customers through regularly scheduled meetings to ensure customer satisfaction, strong relationships, and continuous feedback
• Any other job duties as assigned

Minimum Qualifications:

• Bachelor's Degree and 5 years work experience leading teams, operations, and associated budgets in the healthcare security, or related space (Criminal justice, Business, or Organizational Management). Healthcare Physical Security experience preferred
• Experience managing contract or proprietary security operations, with knowledge of security operations, law enforcement or military police; experience in a healthcare environment preferred; management responsibility in a company of comparable size and complexity, preferred
• Ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets
• Must be willing to participate in the Company's pre-employment screening process, including drug screen, background investigation and required vaccinations for working in the healthcare environment
• Must have valid Government issued Driver's License
• Possess and maintain a current California guard card

Have working knowledge of:

• Security Technology & Access Control
• Security Operations Center Management (Incident Response & Dispatching)
• Staffing & Scheduling
• Threat Management & Prevention of Workplace Violence
• Risk Assessment & Mitigation Planning
• Security Site Management Planning
• Security Reporting & Analytics
• Site Management & Administration
• Contract Compliance

Locations: East King CO- Washington-Bellevue- Bellingham Regions

• Travel: The position requires up to 70% - 80% travel with some overnight stays. May require prolonged travel due to operational needs for leadership coverage
• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime

*Employees work inside the customers' medical centers and medical office buildings. Will also work from home when not traveling. Utilizes company- and client-issued computers. May sit for long periods.*

Physical Demands/Requirements:

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods

We are an EEO/AA employer, veterans encouraged to apply.

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