Job Description

We are seeking a highly motivated and customer-centric individual to join our growing team at Flourish Research as a Remote Call Center Agent. Flourish Research is a leading market research firm, dedicated to providing our clients with accurate and valuable insights to help them make informed business decisions.

As a Remote Call Center Agent, you will be responsible for handling inbound and outbound calls from our clients, conducting surveys and gathering feedback, and providing exceptional customer service. Your main goal will be to ensure customer satisfaction and help our clients gather valuable information to improve their business strategies.

Key Responsibilities:

• Handle inbound and outbound calls from our clients in a professional and courteous manner
• Conduct surveys and gather feedback from customers on various products and services
• Collect and record accurate data from each call to provide detailed reports to our clients
• Provide exceptional customer service and address any concerns or questions the customer may have
• Meet daily call quotas and ensure quality standards are met
• Continuously update and maintain client databases with accurate and relevant information
• Collaborate with team members and other departments to identify and solve customer issues
• Keep updated on new products and services to effectively communicate information to customers

Qualifications:

• High school diploma or equivalent
• Proven experience in a customer service or call center role
• Excellent communication skills, both verbal and written
• Strong problem-solving and multitasking abilities
• Ability to work independently and in a team environment
• Proficient with computers and technology (Microsoft Office, CRM software)
• Availability to work flexible schedules including evenings and weekends
• Strong work ethic and self-motivated
• Experience in market research or surveying is a plus but not required

Why work for us?

• Work from the comfort of your own home
• Competitive salary and performance-based bonuses
• Opportunities for career growth and development
• Comprehensive training and support from our knowledgeable team
• Fun and positive work environment
• Be part of a growing and innovative company in the market research industry

Apply now and join our team of passionate and driven individuals at Flourish Research. Grow with us and help our clients thrive!

Compensation Range: $68K - $75K

Job Tags

Work at office, Remote work, Flexible hours, Afternoon shift,

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