We are currently seeking a Program Director/Manager for a contract to hire position in New York City, NY. There are multiple openings across the Bronx, Brooklyn, and Manhattan. The pay is based on experience. This role requires a Master's degree and appropriate professional license depending on the degree.
Our client serves individuals and families each year citywide with over 180+ programs in over 100 locations. Our client provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.
Essential Duties and Responsibilities: The person filling this position is expected, under general direction, to:
- Direct and/or participate in a variety of related programs within the organization
- Plan, develop and coordinate services among all of the directed programs
- Interact with funders on a regular basis; including the following:
➢ Maintain professional relationships with clients and client confidentiality.
➢ Practice Universal Precautions/Standard Protocol & Procedures.
➢ Comply with any and all Federal, State, City and company security and privacy polices intended to protect the security and privacy of individually identifiable health information.
- Make recommendations to the appropriate Vice President/Senior Vice President regarding organizational policies, procedures, and protocols.
- Clearly communicate both clients and funders’ policies, requirements, guidelines, and program performance targets to staff.
- Ensure that all direct and subordinate staff complies with clients and funders’ polices and rules.
- Ensure that any disciplinary action taken, regarding staff, is in compliance with disciplinary policy and procedure.
- Ensure that all goals, targets, and performance outcomes are met on a monthly/cycle basis.
- Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
- Supervise, review and approve staffs’ and subordinates’ training, vacation and leave requests.
- Approve staff’s travel and expense vouchers.
- Review and sign time sheets.
- Prepare performance appraisals for direct reporting staff.
- Ensure the accuracy and timeliness of all staff weekly/monthly/quarterly/semester/annual reports.
- Prepare, review and submit weekly reports and statistical information for both senior management and funder use.
- Analyze program and demographic data to make programmatic improvements.
- Communicate with peers on issues related to client progress and best program practices.
- Conduct regular staff meetings.
- Confer with the appropriate Vice President/Senior Vice President and/or other clients management/Executive Staff as needed regarding programmatic and personnel issues.
- Represent client at funder/outside agency/community meetings as requested.
- Immediately report to the appropriate Vice President/Senior Vice President any: monitoring visits or funders’ events; significant events; any incident that might subject client to liability.
- Make hiring and firing recommendations to appropriate Program Managers, Program Directors, Vice Presidents and Chief Administrative Officers in consultation and agreement with Human Resources.
- Tasks may be modified, expanded and/or assigned over time.
EDUCATION/EXPERIENCE REQUIRED:
Licensed Master’s degree in Social Work, Psychology or a related field. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).
OTHER REQUIREMENTS:
- Experience in clinical supervision, housing issues and working with individuals with mental illness, substance abuse issues, HIV/AIDS and other special needs.
- Experience developing and facilitating groups.
- Knowledge of supportive housing services operations.
Please note: This position is not open to 3rd party c2c agencies. No visa sponsorship provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future. Locals/daily commuting distance only please; no remote or relocation.
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