This is a remote position.
We are seeking an Online Chat Support Specialist to provide real-time support to customers through chat. The role requires clear communication, problem-solving skills, and attention to detail.
Responsibilities:
Respond to customer inquiries via online chat.
Assist with order status, account questions, and product information.
Document interactions in the company system.
Escalate complex issues to management when necessary.
Maintain excellent customer service standards.
High school diploma or equivalent.
1+ years of customer service or online chat support experience.
Strong typing and written communication skills.
Ability to manage multiple chats simultaneously.
Proficiency in Microsoft Office Suite.
Health, dental, and vision insurance
Paid time off (PTO) and holidays
401(k) with company match
Flexible remote schedule
Paid training and career development opportunities
Opportunity for career advancement
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