Online Chat Support Specialist Job at Petra Brands, Redlands, CA

R0VxVXc3TVkzUUdKckx0d2RwZ1MxYm1PK0E9PQ==
  • Petra Brands
  • Redlands, CA

Job Description

This is a remote position.

We are seeking an Online Chat Support Specialist to provide real-time support to customers through chat. The role requires clear communication, problem-solving skills, and attention to detail.

Responsibilities:

  • Respond to customer inquiries via online chat.

  • Assist with order status, account questions, and product information.

  • Document interactions in the company system.

  • Escalate complex issues to management when necessary.

  • Maintain excellent customer service standards.


Requirements

  • High school diploma or equivalent.

  • 1+ years of customer service or online chat support experience.

  • Strong typing and written communication skills.

  • Ability to manage multiple chats simultaneously.

  • Proficiency in Microsoft Office Suite.


Benefits

  • Health, dental, and vision insurance

  • Paid time off (PTO) and holidays

  • 401(k) with company match

  • Flexible remote schedule

  • Paid training and career development opportunities

  • Opportunity for career advancement



Job Tags

Full time, Work at office, Flexible hours,

Similar Jobs

Axiom Software Solutions Limited

Workday Business Analyst Job at Axiom Software Solutions Limited

 ...document mappings for integrations, Communications and not shy to ask clarifying questions to business. Competencies: Workday Payroll, Workday HCM Technical Possess working knowledge of HR processes, including recruiting, payroll, and benefits. Experienced in... 

Source Recruitment Solutions

Warehouse Supervisor Job at Source Recruitment Solutions

 ...Position: Warehouse Supervisor Consumer Product Good Company Location: Pomona, CA Salary: $80K Base Salary & Up! Plus an additional Company Bonus plan! Benefits: Full Benefits, Bonus, Health, 401K, Vacation & more. Relocation: Company paid relocation... 

eTeam Inc

Manager 2 - Medical Affairs MD Job at eTeam Inc

 ...Pay Rate: $55 - $59/Hour Job Description: The Associate Medical Director, Schizophrenia has responsibility for the design and execution of US Medical Affairs Schizophrenia initiatives (i.e., medical education programs, advocacy initiatives, evidence... 

Providence Health & Services

Physical Therapist - Inpatient Rehab Job at Providence Health & Services

 ...Physical Therapist - Inpatient Rehab at Providence St. Luke's Rehabilitation Medical Center in Spokane, WA Schedule Details: Supplemental...  ...of the Rehabilitation Services Manager, the PT (Physical Therapy) Clinician is responsible for planning and administering medically... 

4square Medical Staffing

MLT-Marietta GA-Days, $1720/wk,Tues-Friday 8:30p-7a Job at 4square Medical Staffing

Job Summary: This role, under the general supervision of the Supervisor, Manager or Laboratory Director, permits the Medical Laboratory Technician to perform tests requiring limited skill and responsibility and exercise independent judgment minimally, as competency...