IT Support Agent Job at L7 Solutions, Fort Lauderdale, FL

SGtXUXk3QVkxUVdPcWJoMGQ1Z1QyTHlJK3c9PQ==
  • L7 Solutions
  • Fort Lauderdale, FL

Job Description

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Fort Lauderdale area

At L7, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support – configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $14-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Job Tags

Hourly pay, Full time, Temporary work, Local area,

Similar Jobs

West 4th Strategy

Document Scanning Specialist Job at West 4th Strategy

 ...Document Scanning Specialist ROLE We need an experienced Document Scanning Specialist to support the IRS Criminal Investigation Divisions Frivolous Return Program (FRP). The FRP identifies and addresses taxpayers who use frivolous arguments to avoid tax obligations... 

Quest Diagnostics

Temporary Assignment Job at Quest Diagnostics

 ...position*** Overview: Temporary Assignment - Lenexa, KS - Monday-Friday Responsible for directing and collaborating with a team of PAE's, PAM's, SAE's and IAM's charged with servicing, selling and cultivation of new Endocrinology accounts and growing the revenue in these... 

Momentum Enterprises

Parent-Child Gymnastics Instructor Job at Momentum Enterprises

 ...teamwork, and self-assurance through skill-based activities. We offer full training and career growth! At MyGym, we're more than just a gym - we're a family. We value teamwork, personal growth, and creating joyful experiences for every child and parent who walks through... 

Icy Strait Point

Boat Captain Job at Icy Strait Point

 ...Do you enjoy being a part of a team and working in the tourism industry? If so, Icy Strait Point wants to talk to you! Icy Strait Point...  ...search, world's largest ZipRider, two aerial gondolas,fishing, walking tours, etc. Additionally, we have multiple food and beverage... 

Gainwell Technologies LLC

UI Developer (.Net C#, APIs) Remote Job at Gainwell Technologies LLC

 ...build your skills and capabilities. Summary As a UI Developer (.Net C#, APIs) Remote at Gainwell, you will be a part of an innovative...  ...knowledge to maintain one or more technology areas (e.g. Web-site Development). Applies company and 3rd party technologies...