Urgent Position-
Position- Information Technology Support Specialist
Location-Midland, Texas, Onsite
Position type- Contract
Provides second-line investigation and diagnosis.
Resolves and closes incidents/service requests as per the procedures & allocated timelines
Logs relevant incident/service request details as per process in ITSM tool.
Communicates with client regarding incident progress? Ensures tickets are updated at all times until issues are resolved
Complies with Quality Health Safety Environment (QHSE) and IT policies? Liaises with clients, IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Creates/maintain documentation for scope of work? Special events coverage, meeting room & VCON & voice devices support? Centralized hardware and Spare part stocking and local site inventory management and asset management
Stock management? Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Hardware vendor coordination for Break fix
Imaging & provisioning of devices.
Setup and build workstations
Update AMDB including hardware and software
PC and other devices - logistics management
Coordinate activities with third parties to resolve the IT issues or complete service requests Follow standard operating procedures as documented in the knowledge management system.
Providing trainings / demos when needed to end users
Onsite admin tasks e.g. backup, OS migration.
Onsite Operational support of Industrial mobility devices
Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
Asset Disposal
Coordinate with regional/global support groups for end-to-end request resolution and escalation.
Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
Operational support for non-network connected HBO AIO Printer / Scanner / Fax
Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines
...Correspondent Banking, FinTechs/Money Services Businesses, and... ...and clearing of a background check. Internal transfers are subject... ...Jun 2025* Job posting may come down early due to volume of applicants... ...all applicable risk programs (Credit, Market, Financial Crimes, Operational...
...Position Overview: As a Service Technician at ECC, you will be the cornerstone of our commitment to delivering exceptional customer service and maintaining the highest standards of technology performance. You will inspect, troubleshoot, and maintain a variety of systems...
...**Position Purpose:** Promote increased program efficiency, service levels, and value by... ...company strategic objectives. The Program Manager III will support Contact Center Operations... ...***The Program Manager III is primarily remote with quarterly travel requirements. Candidates...
...Job Summary: Join our dynamic team as a Performance Coach in a corporate wellness center setting! We are dedicated to helping our clients achieve their health and wellness goals through customized fitness programs, engaging group classes, and one-on-one training. If...
...Summary The Teacher Assistant supports the Teachers by helping to create a caring and safe environment for the children and assisting... ...and must pass health screening. Nice To Haves CPR/First Aid certification Benefits Full time staff qualify for: *health...