Information Technology Support Specialist in Midland, TX Job at Russell Tobin, Midland, TX

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  • Russell Tobin
  • Midland, TX

Job Description

Urgent Position-

Position- Information Technology Support Specialist

Location-Midland, Texas, Onsite

Position type- Contract

Provides second-line investigation and diagnosis.

Resolves and closes incidents/service requests as per the procedures & allocated timelines

Logs relevant incident/service request details as per process in ITSM tool.

Communicates with client regarding incident progress? Ensures tickets are updated at all times until issues are resolved

Complies with Quality Health Safety Environment (QHSE) and IT policies? Liaises with clients, IT support groups and 3rd party providers when necessary

Performs staging of PCs

Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).

Conducts hardware and software maintenance and support

Troubleshoots and resolves PC incidents and/or VIP requests

Assists with Site Security Officer (SSO) on IT security issues and virus elimination

Creates/maintain documentation for scope of work? Special events coverage, meeting room & VCON & voice devices support? Centralized hardware and Spare part stocking and local site inventory management and asset management

Stock management? Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)

Hardware vendor coordination for Break fix

Imaging & provisioning of devices.

Setup and build workstations

Update AMDB including hardware and software

PC and other devices - logistics management

Coordinate activities with third parties to resolve the IT issues or complete service requests Follow standard operating procedures as documented in the knowledge management system.

Providing trainings / demos when needed to end users

Onsite admin tasks e.g. backup, OS migration.

Onsite Operational support of Industrial mobility devices

Mobility - Operational support for company owned mobile phones / tablet devices and BYOD

Asset Disposal

Coordinate with regional/global support groups for end-to-end request resolution and escalation.

Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting

Operational support for non-network connected HBO AIO Printer / Scanner / Fax

Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines

Job Tags

Contract work, Local area, Immediate start, Work alone,

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