Job Description

Job Title: IT Support Engineer

Skills: Laptop imaging and deployment, Troubleshoot, Configure, Reset Active Directory, Windows OS and Microsoft Office Suite, TCP/IP, DNS, DHCP

Experience: 2–3 Years

Location: Princeton, NJ

Job Type: Full-time

We at Coforge are hiring for IT Support Engineer with the following skills:

• Perform laptop imaging and deployment using standard tools and procedures.
• Manage IT asset inventory, including tracking, auditing, and reporting.
• Handle laptop shipping and receiving with proper documentation.
• Support user onboarding and offboarding (account setup, access provisioning, hardware allocation).
• Provide end-user support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware and software issues.
• Configure and troubleshoot network printers.
• Perform basic networking tasks (IP configuration, connectivity checks, patching).
• Reset Active Directory passwords and manage user accounts.
• Install and update software applications in line with company policies.
• Collaborate with IT team members to ensure high service availability and performance.
• Monitor and respond to tickets via the IT helpdesk system in a timely manner.
• Ensure compliance with IT security policies and best practices.
• 2–3 years of experience in IT support or desktop support roles.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Experience with Active Directory and user account management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Hands-on experience with hardware troubleshooting and peripheral support.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Strong problem-solving skills and attention to detail.

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