Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
... Must be available to work a rotational schedule of 28 days offshore with 28 days off Credential Requirements: Must possess a... ...Merchant Mariner's Book/Credential Must have a US Coast Guard Medical Certificate Must have STCW Must have a TWIC card Must...
The Lawyers Committee for Civil Rights Under Law is one of the nations leading national racial justice legal organizations. Formed... ...Educational Opportunities Project (EOP) strives to guarantee that all students receive equal educational opportunities in public schools and...
Aloha, We would like you to join our experienced team at Hilo Fish Company, the largest seafood company in Hawaii. Your talent and experience will play a pivotal role in ensuring the highest quality and diverse selection of seafood products for our customers. Hilo Fish...
...Meals on Wheels programs that provides essential services to its members on a metro-wide scale in a cost-efficient manner. Our mission is... ...encouragedService on a committee: requiredEvent attendance: Board is encouraged to attend 1-2 events throughout the year.Board...
...well-established team is looking for a motivated and experienced title agent to join us in achieving our goal of providing... ...years of title closing experience, abstractor experience, title examiner or providing closing services is required State license requirements...