Job Description

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

As an Enterprise Sales Manager, you’ll spearhead the development and execution of our enterprise sales strategy, leading an initial team of four enterprise Account Executives as we continue to expand our footprint upmarket. This is a unique opportunity to join a fast-growing startup, build out and scale a team, and make a significant impact on the growth of the company.

This role is based out of our SF office and will require coming into office on Mondays and Thursdays.

What You Will Do:

• Develop and execute a strategic plan to achieve and exceed sales targets

• Lead, mentor, and scale a high-performing team of enterprise Account Executives, fostering a collaborative and results-driven culture.

• Identify and capitalize on new market opportunities, driving Assembled’s continued expansion in the enterprise segment.

• Work closely with cross-functional teams (Marketing, Customer Success, Product) to align sales strategies with company objectives and ensure seamless execution.

• Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.

• Bring creative solutions to complex challenges, iterating on our sales process as we grow and scale.

What You Will Need:

• Based in San Francisco (this role is hybrid in-office on Mondays and Thursdays)

• 8+ years of experience, with 3+ years building and managing high-performing SaaS sales teams

• Deep understanding of the enterprise sales cycle and experienced in selling to enterprise level accounts

• A strong track record of recruiting, retaining, and developing top sellers

• Data-driven mindset with experience using sales metrics to drive decision-making and performance improvements.

• Proven track record of success in achieving and exceeding sales targets, with a history of closing large, complex deals

• Previous experience selling into Customer Support is preferred but not required

Our U.S. benefits

• Generous medical, dental, and vision benefits 

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave 

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment

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