Job Description

We are seeking a skilled and detail-oriented multi-line Desk Claims Adjuster who lives in Wisconsin to join our team. In this role, you will play a key part in the claims process by assessing damages, determining liability, and negotiating settlements across a variety of personal, commercial, and farm lines. The position primarily handles lower complexity "quick hit" claims but may also support more complex property losses that can be resolved from the desk, depending on experience. You’ll use your expertise in coverage interpretation and investigation to deliver fair, timely, and accurate claim resolutions. Responsibilities: • Investigate and process auto and property claims for farm, commercial, and personal lines, using policy coverage, incident reports, and supporting documentation. • Assess damage to a variety of vehicles and properties to determine the scope of loss, collaborating with specialists as necessary. • Analyze liability by reviewing accident reports, witness statements, and relevant legal regulations. • Accurately document all activities, decisions, and settlements within the claims management system. • Collaborate with internal teams, including underwriters, sales, subrogation, and legal counsel, to ensure compliance with company policies and regulatory requirements. • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a professional demeanor throughout the claims process. • Maintain timely processing and resolution of claims. • Stay updated on industry trends, regulatory changes, and best practices with insurance claims. • Perform other duties as assigned.  Qualifications: • One to three years of claims handling experience adjusting auto physical damage and/or small property claims. • Bachelor's degree in a related field (e.g., insurance, business administration, risk management) or equivalent work experience. • Strong analytical skills with the ability to assess damages, determine coverage, and calculate settlement amounts accurately. • Excellent communication skills to effectively interact with policyholders, claimants, attorneys, and other stakeholders. • Proficiency in Microsoft 365 and other relevant software applications. • Highly organized and detail-oriented with the ability to manage multiple claims simultaneously. • Familiarity with insurance regulations and compliance standards. • Ability to adapt to changing priorities and work independently with minimal supervision. Preferred Qualifications: • Familiarity with multi-line claims adjusting. • Experience handling total loss vehicle claims. • Prior field adjusting experience – (property or auto). • Proficiency with Xactimate. About Company: What You'll Love About Rural Mutual Insurance: We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.  We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do. We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.

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