Job Description

Core Responsibilities

• Deduction Management
  
• Review and analyze customer deductions (short-pays) taken from invoices.
  
• Determine if deductions are valid (e.g., pricing discrepancies, promotional allowances, damaged goods, returns) or invalid (unauthorized or incorrect charges).
  
• Cash Applications Support
  
• Work closely with the Accounts Receivable/Cash Applications team to ensure payments are applied correctly.
  
• Reconcile open invoices against deductions to maintain clean AR records.
  
• Research & Resolution
  
• Investigate supporting documentation provided by customers (e.g., claim forms, debit memos, compliance chargebacks).
  
• Collaborate with Sales, Customer Service, Logistics, and Finance teams to validate claims and gather backup.
  
• Dispute Handling
  
• Submit disputes to customers for invalid deductions.
  
• Track disputes through resolution and escalate recurring issues.
  
• Reporting & Analysis
  
• Maintain deduction logs by customer and reason code.
  
• Provide insights on root causes of recurring deductions (e.g., pricing errors, shipping issues, compliance fines).
  
• Help management reduce preventable deductions by recommending process improvements.
  
• Customer & Vendor Relations
  
• Partner with retail buyers, brokers, or vendor compliance departments to resolve issues.
  
• Act as a liaison between the wholesale company and its large retail/wholesale accounts.
  

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