Call Center Representative Job at LHH, Louisville, KY

RVV1YndMUVgwUVdOcTcxOGZaa1IyTGlHK0E9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

American Income Life

Virtual Benefits Enrollment Advisor Job at American Income Life

 ...only hiring U.S. residents who are legally authorized to work in the United States with a social security # (US Only). We are not hiring in New York and...  ...a Difference: Protect Families from the Comfort of Your Home Are you passionate about making a positive impact in... 

Transcend Solutions

Sales Enablement Specialist - 15525 Job at Transcend Solutions

 ...scope. They will be able to work independently and as part of a team. Advise business and other groups on local, national, and international factors affecting the buying and selling of products and services. Confer with legal staff to resolve problems, such as... 

Escuela Avancemos Academy

History Teacher Job at Escuela Avancemos Academy

 ...Escuela Avancemos is seeking a Social Studies or History Teacher for middle school grades 6 through 8th grade for the 2025-2026 school year. About Escuela Avancemos! Academy: Escuela Avancemos! is a K-8 Academy located in the heart of Southwest Detroit. We are... 

MaineHealth

Health Coach Job at MaineHealth

 ...Description Professional - Nonclinical Req #: 34519 Summary Summary: The Health Coach plays a vital role in empowering patients to manage their chronic conditions and achieve theirhealth goals. The health coach will help patients navigate their health journey... 

Get It Recruit - Transportation

Emergency Medical Technician - EMT - Remote | WFH Job at Get It Recruit - Transportation

 ...Bonuses: Receive a $3,000 sign-on bonus and a $1,500 referral bonus. Shift Differentials: Earn a $2.00 differential for overnight and weekend shifts. Comprehensive Benefits: Enjoy medical, dental, and vision insurance with company contributions, paid time off (PTO), and...