Job Description

Colony Ridge is looking for a customer service representative to join our team in our New Caney office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage a high volume of inbound and outbound calls professionally and courteously.
• Respond to customer inquiries regarding loans, offered services, billing, and account information.
  Listen actively to customers’ concerns, identify their needs, and offer appropriate solutions or alternatives.
• Provide accurate information and resolve customer issues promptly, escalating complex cases to higher-level support when necessary.
• Document all customer interactions and resolutions in the company’s system, maintaining accurate records.
• Follow up with customers as needed to ensure their issues have been resolved and they are satisfied with the service received.
• Ensure compliance with company policies, procedures, and industry regulations during all customer interactions.
• Facilitate the process for customers to update their contact information.
• Assist and provide all information on payment methods and systems available to ease the customer’s payment experience.
• Perform other additional duties and or assist other departments as needed.

Requirements:

High school diploma or equivalent; an associate's or bachelor’s degree is preferred.

1-2 years of proven experience in supporting client success

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above-and-beyond service

Excellent time-management and prioritization skills
Bilingual skills are an asset to assist a diverse customer base.

 

About Colony Ridge

Colony Ridge is a rapidly growing real estate development company based in Texas, specializing in land sales and residential communities. We are committed to offering affordable property ownership opportunities, helping thousands of families achieve their dream of owning land and building a future. With a strong presence in Liberty County and surrounding areas, Colony Ridge focuses on developing communities with long-term value, integrity, and accessibility.

As a team, we pride ourselves on providing outstanding customer service, transparent communication, and a supportive environment where every employee can thrive and grow.

Our Mission

At Colony Ridge, our mission is to make land ownership accessible and achievable for all , while delivering exceptional service throughout every step of the process. We are dedicated to building communities, fostering trust, and creating opportunities through responsible development and customer-first values.

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